ORDER #XHP741U5I5K9 Once your order has been shipped, you will receive an email with tracking information. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. [protected]@yandex.com. ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Madewell Forever is not available in stores at this time. I would love my refund but more I would like to see this company shut down for fraud. 2023Forbes Media LLC. But they take well over ten days to respond to my queries and complaints such as Why have you cancelled my orders and now they are blaming ME for it tho they know I never cancelled the orders, and I explained that I only disputed about $12 on the order with my old Chase account. Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers! thredup is stealing clothing & money from consumers, My bag of clothes, purses and shoes Bag#: B2BAC-KG637. Since I financed this purchase wit Afterpay, I contacted them for assistance. Buying (and wearing!) Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. We list new items every hour, so check the site often to find your perfect match! Desired outcome: ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. If you have additional questions, reach out to madewellforever@thredup.com for support. Be sure to activate it here. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Please reach out toathleta@thredup.com with your order number. Easily send outbound and return packages directly through USPS. Click here to get notifications about new complaints of thredUP. They were worn twice so replacement value would be exactly what I paid for them. If the estimated delivery time frame for your package has passed, please contact oakandfort@thredUP.com with your order number, and well be happy to track your package. Funds converted to gift card without my knowledge. Retailers listed on this page are curated by Upfeat. Buying (and wearing!) By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Free up space in your closet by filling any box or bag with gently used items you no longer wear, need, or love. If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. My order tracking number is not updating. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. I would like my money back. Refund Requirements: You can find contact details for thredUP above. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. I would love my refund but more I would like to see this company shut down for fraud. Higher-end brands get you a higher percentage of the payout. 2022 Forbes Media LLC. If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. To update your shipping address, visit the My Account Details section of your Account tab. Orders shipped within the 48 contiguous United States: Thanks for all help, No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. in someones cart) does not count toward its 30 day listing timeframe. We currently only ship to the United States. You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Dont forget to turn on push notifications to get alerts sent right to your device so you never miss out on top Thredup discounts! If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Note that a shipping return fee of $5.99 will be deducted from your refund. Desired outcome: What condition are Vera Bradley Forever Favorites items in? They were accepted and then instantly cancelled. Please reach out to pop-support@thredup.com with your order number to request a cancellation. Something else is wrong with my order. Each item has a 14-day return window. It takes approximately 1-2 business days to process your order. How do I return my Clean Out Kit once it is ready? Our Clean Out services are currently only available to customers within the 48 contiguous US states. If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. Customer Support" Be sure to activate it. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Just visit the ThredUP website and place your order. We list new items every hour, so check the site often to find your perfect match! Is Clean Out available to customers outside of the US? If you decide an item isn't the right fit for you, visit our Returns page to process your request. It takes approximately 1-2 business days to process your order. We do the rest! Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Once an order has been placed, we cannot change the chosen payment method. Returns must be sent back within 14 days of delivery. I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. First-time shopper? Multiple items may be sent in one package, as long as the return slips are included. Once an order has been placed, we cannot change the chosen payment method. I can see that boots from your bag I have contacted them via email 4 times and tried to rectify through my credit card company with no response. In these cases, we recommend establishing amail forwarding address. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. What items can I send in a Clean Out Kit? this is very frustrating. Drop your package off at any USPS or FedEx location. Have additional questions? This will surely increase the credibility of your complaint. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. However, after I ordered my clothes, when I opened the tracking . You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. refund return amount to my the credit I used for my purchase. Youll receive an email confirmation once your kit is activated. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Once processed, it may take your bank up to 7 business days to credit the refund to your account. All orders are subject to a $5.99 fee per shipment from each shipping location. Some value brands are ineligible for a payout, but you can still send them in. In these cases, we recommend establishing amail forwarding address. Be sure to activate it here. How long will it take to process my items? Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I sent emails and was told I would have to wait 7-10 days for a response. You will receive the tracking information in your email and your Orders section on the website. We will keep you updated every step of the way via email. The latest review Order Concern was posted on Mar 16, 2023. The refund will be credited to your original payment method. Have no damage, such as missing parts, rips, stains or odors. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourAthleta account. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Desired outcome: Original shipping charge is not refunded when returning items While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Please reach out to athleta@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. I will never send in another kit and have alerted friends and family to do the same. Be sure to activate it here. 2023-05-01 | NYSE:TCS | Press Release | Container Store (The) The 14-day timeframe starts when an item is delivered, not the order as a whole. All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. Note that a shipping return fee of $5.99 will be deducted from your refund. I would like my money sent via the paypal I have set up through their website, Refund not issued to my credit card as stated in your policy, refund return amount to my the credit I used for my purchase. Seeing as that's not what they do, never shopping with them again hurts them more than me. FedEx cant get in touch with ThreadUp to confirm the order either. We only accept online returns for OAK Renew items at this time. If your order is arriving in multiple shipments, you may have different return windows. I have contacted customer service and no one has been able to help me, or locate the bag, and my request for the issue to be escalated to a supervisor hasn't received a response. About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. "Hi Chanel, We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pacsun@thredup.com. You can return your items within 14 days of the delivery. It takes approximately 1-2 business days to process your order. Stripe direct deposits the amount you indicate from your thredUP earning minus a $0.25 plus 1.5% transfer fee. May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. AllPO.P Second Hand items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. After it is received, it will take up to four weeks to process. Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. Your return is complete and your refund of $67.53 has been processed. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. What happens to the pieces that arent listed on thredUP? Have limited signs of wear, including pilling, fading and shrinkage. I want my boots back or I want the replacement value reimbursed to me. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, Like, share & subscribe to thredUP on YouTube at, Walnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596, 10910 Domain Drive Suite 112, Austin, Texas 78758. thredUP has resolved 2 complaints. If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. My Hunter boots were not even listed, they were stolen the minute they arrived. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Some value brands are ineligible for a payout, but you can still send them in. Unfortunately, expedited shipping is not available at this time. [protected]@verizon.net. ThredUp offers free shipping only on orders over $79. Youll receive an email confirmation once your kit is activated. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Now Im out $230+. Thredup Promo Codes | 35% Off In April 2023 | Forbes We hope to expand to other states and countries in the future! Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. thredUP | An Online Consignment & Thrift Store This complaint was posted by a verified customer. And one pair of pants had a cut at the bottom of the leg. All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Our Customer Service team would be happy to assist you. Yes. Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. Return authorization #5043206 May 30, 2022. Having sold my fair share of clothes on ThredUp, I would not recommend it. Done. Return Completed - Status Bar In the mood to thrift shop without leaving the comfort of your own home? We currently only ship to the United States. Please reach out topop-support@thredup.com with your order number. Our inventory is constantly changing because we receive items from our customers closets. Unfortunately Madewell Forever gift cards are not available at this time. International Shipping Options. Higher-end brands get you a higher percentage of the payout. Desired outcome: Note that a shipping return fee of $5.99 will be deducted from your refund. Provide your existing Vera Bradley account email to help avoid delays in receiving your credit from Vera Bradley. I cant find my size or a color for a specific item.
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