If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. We will not be obliged to give you a refund until we have received your unused Ticket. You may also use this page to check the status of your appeal. National Express zero-emission buses: Learning every day You can pay your fine via these methods at any time. See why over 1.5 million users trust Moovit as the best public transport app. If you bought a season ticket on Direct Debit and dont need it anymore, you can cancel the Direct Debit online instead of asking for a refund. Please remember that appeals must be raised within 21 days beginning the day after the notice was issued. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. If you are a customer with a enquiry about using our services, please use the contact points listed above. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. Services across hundreds of routes have been disrupted by the indefinite action by members of the . (sms or chat based messages are not permissible). All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. All journeys on Sundays and some on weekdays will still run to Walsall (as service 77A). (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Have you received the letter they send you? Additional information: X4 has 46 stops and the total trip duration for this route is approximately 42 minutes. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. These journeys will run along a one way loop via Old Portway, Edgewood Road, Longdales Road and Edgewood Road to turn around. The goalkeeper could only push away the forward's low strike and Fernandes beat Moreno to turn home the loose ball. The company is national express. Deric White and Andrew Woodward outside the empty The Firs car . Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Now you can enjoy convenient local bus travel when you arrive in Birmingham and take advantage of great offers too at www.nxbus.co.uk. Adult fares are applicable to all passengers aged 2+. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. Looking for online college/courses to help me prepare. Should be booked as Children. It takes all of us working together to make us an award-winning business. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. You will be responsible for the cost of returning any Tickets to us. Official account for National Express West Midlands buses. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. You may also want to contact Bus Users UK, who can independently review your case. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. You can ask for compensation if your Swift card didn't work and you had to buy a new ticket. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. We will not be obliged to carry any Luggage which has not been properly labelled. The customer service teams can access the ticket and travel information needed to deal with your query. Or click 'Manage cookies' to learn more. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. Tweets. Contact us - National Express Passenger promise & rights. 10:40, 2 DEC 2021. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. He said the main factor impacting the shortage of drivers was delays . Check your Swift Card number before asking for a refund. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Coachcards are not valid on European Services. Calls to this number are charged at local rate. BUS STRIKES - Coventry users to be impacted as NXWM drivers We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. 3rd year medical student, hating this course. Only one Penalty Fare Notice Reference per appeal can be used. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. Policies & statements. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. NX West Midlands (@nxwestmidlands) / Twitter Bruno Fernandes strike boosts Man Utd's top-four hopes and ends Aston Find Timetables. Registered No: 2590560. Call us on 0345 303 6760 if you need help. Moovit gives you National Express West Midlands suggested routes, real-time bus tracker, live directions, line route maps in West Midlands, and helps to find the closest 76 bus stops near you. Group net zero target for Scope 1 and 2 emissions. . 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course, Questions you wished you asked at open days. Failure to do so, may result in the full adult fare being charged. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. National Express West Midlands - Home | Facebook Calls to this number are charged at local rate. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or.
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