I hope you have a great day.Kind Regards,JordanCustomer Support. I havent been offered any refund just a rude girl with no Customer care!!!! Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays). Please follow steps outlined below. To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including: Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage), Products showing excessive wear and tear. Returning a parcel via DPD is very easy. I contacted flannels and spoke to Charlotte who was rude and unhelpful. If I had a car pitch and I sell a car the price has to be same in all formats of sale . To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations. Refunds 2. Read 2 more reviews about Flannels. If any of the scenarios below apply to the item(s) you wish to return, please contact one of our friendly customer service reps at 1-800-453-0659. Did you find it helpful? I look forward to your reply.Have a great day!Kind Regards,AbiCustomer Support. This may lead to variation in finish, colour and fabrication. We use dedicated people and clever technology to safeguard our platform. also the quality on some of the clothes so poor maybe fake. Reviewers complaining about FLANNELS most frequently mention customer service, next day, and trading standards problems. You will then be taken to the returns method page where you can now select the most convenient option for you. NOT ONLY DID I NOT RECEIVE MY ITEMS BUT THEY ALSO BENN CALLED A LIAR INDIRECTLY BY ONE OF YOUR CUSTOMER SERVICE CALLED SAM UNACCEPTABLE, Hi Anas,Thank you for your review, I hope you're well,I do apologise for the issues you're having regarding your order, I understandhow upsetting this can be,Could you please contact us via email or chat so we can assist you with thisissue.Have a nice day!Kind Regards,Jake. We require proof of purchase to honor a refund or exchange. I can honestly say it is the worst customer service I have ever had to deal with. The following returns policy is for purchases made for Flannel online orders only. .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN FORM, .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN LABEL. If your i. Fri, 29 Oct, 2021 at 9:33 AM. Can I return more than one order in the same parcel. Within 14 days of placing your order please email hellousa@flannel.com.auwith your full name, invoice number and the product you wish to return. We use cookies and other technologies to provide you with the best possible experience. You can return an online item for an exchange using our Online Returns Portal. Nightmare trying to organise collection for a replacement. To return an item you ordered: To display your recent orders go to Your Orders. I received a pair of trainers that were faulty (dried glue like substance on the trainer). If youre returning an order you placed yourself, please log in to your account, find your order and select Start a Return.. Select your preferred tracked returns service. Please accept my sincerest apologies for the inconvenience caused. Details. We apologise for any inconvenience caused. Please return these items directly to one of our stores or contact customer service to discuss alternate options. Cancelled/Failed Orders. To be refunded to your original form of payment most quickly, we recommend you mailing your return to us with the label used in your order or to Start a Return Online. Hi Danielle,Thank you for taking the time to leave us this review. Thank you for shopping at Flannels. Products showing excessive wear and tear. We also ensure all reviews are published without moderation. If you are unable to return your product online and would like to return via mail, use the return form included with your order or print one out using the links below. Verification can help ensure real people write reviews about real companies. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. I originally ordered an over shirt for my boyfriend it turned out to be to small, but I easily returned it and within a few days the bigger size had returned and he got to enjoy it for his birthday weekend, great communication and super easy, oh and the product was lovely! I checked online to find the same jacket for sale with flannels online for 479 . Please note that some return options may require a printer. 1 out of 3 times it was just cancelled due to stock out. Beads may change in colour with time and wear adding to the charm of each piece.. Currently, we are not able to support refunds back to your PayPal account. Next Day Delivery for the next day if you order before. I can honestly say it is the worst customer service I have ever had to deal with. Exchanges are accepted within 14 days of ordering full price items. We will provide you with a credit, exchange or refund for full priced items where: If you would like to return an item(s), please ensure your item(s) are due to one of the above conditions. Follow the on-screen instructions. I havent been offered any refund just a rude girl with no Customer care!!!! They make it as hard as possible to make contact with them. Then tell you youve exceeded their time limit and now have no records of the transaction. We have print at home, paperless and collection options available. Please allow 4-6 weeks for delivery of your new item. Thu, 9 Jun, 2022 at 12:30 PM. The most unimaginably dreadful customer care experience. TERMS. In StoreSimply bring your item and proof of purchase to one of our stores. However you dont receive any of the luxury packaging such as coat covers or shoe covers for both shoe, but the customer service is really good and its nice to sort out an issue via messaging instead of calling. We apologise for any inconvenience caused by this and if you have any otherqueries, please don't hesitate to contact us and we will be happy to help. You can return your gift in any of the following ways: Return to store: Take your gift to any L.L.Bean store or outlet with proof of purchase or the order information. To exchange items in your order via mail, print a Return & Exchange form using the links below. How do I return a parcel with DPD? Returns 5. We accept returns within 14 days, starting from the day your order was delivered. can select Choose an Amazon Hub Counter to return your item to view a map and select an Amazon Hub Counter. Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". You can track your order with the unique tracking number you got in our dispatch email. Contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341 for instructions or questions. Take the drop-off code to the locker. Postage charges are the responsibility of the sender unless the garment is faulty in which case Flannel will cover the return postage. Kindest regards,JenniferCustomer service, I RECEIVED VERY BAD CUSTOMER SERVICE. Six weeks, 30 emails, DMs and two phone calls later, no help at all. We send a QR code directly to your mobile phone - so all you need to do is scan it at the locker and pop your parcel into a compartment. What if I am unable to return my product online? As soon as we process your return, well send you a Return Gift Card or, if opting for an exchange, your new item(s). L.L.Bean is a registered trademark of L.L.Bean Inc. Ordered one item 3 times. You'll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. Ordered one item 3 times. Including these documents allows our staff to efficiently and accurately process your return. Please note, we can only offer an exchange in size for the same product. No one to talk to but a virtual assistant who gives you a link that doesn't work. FREE SHIPPING with $50 Purchase - or - FREE with the L.L.Bean Mastercard Details. To use your credit for an online purchase please contact customer service at hellousa@flannel.com.auand we will assist you with your order. How do I make a return from US Territories, APO/FPO/DPO or International addresses? Gift recipients will receive a Return Gift Card. Visit our Afterpay page for more information. 4. Why have I been refunded for an item instead of it being exchanged? Click the link at the top of the page to get started 2. Once your return is initiated, you can print the shipping labels and packaging slips needed to return your product(s). QUESTION - I've not received my parcel yet the status is delivered? If the courier was unable to reach you when they tried to deliver your goods, they may have deliv Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - the item ordered is a pre-order item - one of As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more (excluding delivery) you will receive a 20 vouc Why has my order/item returned to sender? Use the return/exchange forms included with your order or fill out new forms using the options below. Afterpay is only availabe on orders between $35 - $1000. Tue, 26 Jul, 2022 at 2:40 PM Return - Bought in store To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.