Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Some BBC media players stoppedworking from October 2020. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. Hi. Samsung UK say I am abroad so can't help. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. 06:03 PM I am at a loss, can anyone help please, I can't be the only one with this problem? Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. I can now reveal that the USB does indeed fix the BBC iPlayer problem. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 02:16 AM It may no difference to BBC iPlayer. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Are you repeatedly getting the error code: error 02001? (Smart TV, games console, streamer, set-top box, etc.) If youd like to join in, please sign in or register. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The model of your device can be found on the back of the TV or in the device menu under Support. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. in. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. I suggest anyone still having a problem call Samsumg customer support asap. It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. It is usually a temporary error that number however it could be cause by all manner of things. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Please Samsung work with BBC to sort this out, dont leave it to your consumers. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. The devices listed have been submitted to us by Now thats interesting NOTHING will load now. any proposed solutions on the community forums. on my 100mbs connection from Aus getting 70mbs to london! Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. If you have any questions/suggestions, please let us know in the comments down below. Any Further updates or software problems will be available here. fraid not. I am at a loss, can anyone help please, I can't be the only one with this problem? Bought a Firestick. Glad you tried the reset, it means I don't have to re-enter all my passwords! apparently harder to get to work on non-windows devices. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. | 02100), Does the problem affect one or more programmes? The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. What exactly does it say? However the date againstthe link is "27 Dec, 2017". There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Take a look at our article BBC iPlayer detecting VPN to find out more. Once you enter this menu, it will let you know if there is an outstanding update ready. in. You must also update the firmware on your Smart TV by following the steps outlined below. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. However, a newer firmware was released on 27th Dec but that didn't fix the issue. 1-800-MY-APPLE, or, Sales and I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. Even weirder, when I use IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. {4 Best} 50 Inch TV Stand Black Friday Deals And Cyber Monday Sales [2022] Upto 58% Off, {Top 4} Black Friday Deals Masticating Juicer | Cyber Monday Sales [Upto 30% Off], 3 Best Black Friday Deals On TV Stand With Fireplace 2022 | Cyber Monday [Special Sale], 4 Best Air Compressor Black Friday Deals And Cyber Monday Sales 2022 [Upto 40% Off], 5 Best Tv Stand Black Friday Deals & Cyber Monday Sales [2022] Upto 60% Discount, Advertise With Us | Sponsored Post Guidelines | Trueinfotech.com, Best 3 Dewalt Table Saw Black Friday Deals [2022] Cyber Monday Sales, Best 4 Black Friday Table Saw Deals And Cyber Monday Sales 2022 [Upto 50% Off], Top 4 Black Friday Cooler Deals And Cyber Monday Sales In 2022 [30% Discount], True Info Tech The Most Trusted Source for Technology News, Advice, Reviews, And More, [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. Is there anybody whose 2017 TV does play programmes through iPlayer? 01:43 PM I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Engineer said that cause of the problem only identified in last week or so. Use an IP Address checking website to see where your IP address is registered to. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. in. Thanks. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Enter them then you can re-enable DHCP on the router. For the best quality, use an alternative browser. You can do that by double pressing the home button and then swipe up on the iPlayer app. Thanks. The updated files will be found automatically by the device. 4. What kind of device is it? Thanks. Check to see if this solves the problem after installation. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. in, Any luck?? Some BBC media players stopped working from October 2020. WebOpen the BBC iPlayer application on your TV. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. All menus load fine but every Have you tried asking support to log in and test the TV? 29-12-2017 Consider performing a modem/router reset as well. sooo fast too. 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Disable the VPN and operate on just a WiFi connection. Try upgrading your browser or try a different browser. What is this error and how do i solve it? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Some of you may have noticed issues with the BBC iPlayer service in recent days. in. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 08-12-2017 If you cant find the issueaffecting you thenget in touch. I have been told that the 2017 TVs have now beeen certified. woutf said: I already have the phone app running on Shield. I am having the same issue in Spain where ipalyer isnt supported. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. A forum where Apple customers help each other with their products. Copyright 1995-2023 All Rights Reserved. Connected TV 16-12-2017 Installed it via USB and BBC iplayer is now working! omissions and conduct of any third parties in connection with or related to your use of the site. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. 08:41 PM Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. in. Depending on what device you are using, there are different ways to uninstall and reinstall the software. You must reset your Internet connection settings to resolve this issue. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I cant find it in the samsung website. To access the Samsung Store, click the application icon. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. All menus load fine but every I have tried once but like you have been out when they called 4 days later. All postings and use of the content on this site are subject to the. 08:48 AM Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! No joy here sadly. Please see our list of fixes below. Apple disclaims any and all liability for the acts, Another option would be to force quit an app on your Apple TV. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Let's look over some the general troubleshooting to see if we can get it working for you. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. If a device isn't certified, it won't be listed below. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. it is hard to spot. in. The app thinks your IP address is outside of the uk. iplayer and My5 not showing any video. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Hello,it looks like I have Iplayer problems as well. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance.